Terms and Conditions
- Published on Monday, 17 June 2013 14:06
- Written by Mongrel Gear Australia
CONTACT AND SUPPORT
The preferred method of contact is e-Mail, and if you use the CONTACT US link on the top menu, you will supplied with job number, and your enquires will be logged. However, we understand that sometimes you would like to talk to someone, so you still can.
We have decided to re-publish a sales and support number for those that would like to talk to us.
Ph: 02 6112 8553
PRICING AND TAX
All prices on the website are inclusive of GST. GST will be calculated and detailed on your final invoice.
Overseas orders WILL NOT attract Tax. The Tax will be removed at the checkout.
STOCK AND PRE-ORDER
All products that are able to be added to the shopping cart are in stock. If a product is out of stock - a NOTIFY ME option will be displayed allowing you to be notified when an item returns to stock, or is put up for pre-order.
Products that are marked for Pre-Order are items that are in transit and can be ordered to secure the stock before it arrives. Payment is processed in the normal way, just as if the product was in stock.
We try to keep our stock levels very accurate, but sometimes our numbers can be out. We apologise for any convenience this may cause.
All sales are final. Return is accepted on a exchange basis only unless the product is faulty, then standard warranty conditions apply, and you will be entitled to a Refund, Repair or Replacement of the faulty item. If your product arrives faulty or damaged, Please contact us within 7 days of delivery for authorisation to return the items. If you ship items to us that are unauthorised we cannot accept any responsibilities for those items. The items must be in new and unused condition and in its original packaging. We do not accept returns via COD or billed to Mongrel Gear in any way. Buyers pay for all return shipping & handling fees. Shipping & handling fees are non-refundable.
If you need to return an item - please log a support request here in the first instance.
We stand by all of our products we sell, and if it's faulty, then we will deal with it. Contact us and let us help you solve your issue.
LIMITS OF OUR RESPONSIBILITY
We accept no responsibility for crash damage incurred during operation of a radio-controlled model. It is your responsibility to ensure you abide by the governing laws in your area with regard to the operation of a radio controlled model. We can not be held responsible for any damages caused by your operation of a radio controlled model purchased from Mongrel Gear. We cannot be held responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, etc. Any consequences arising out of the resale of merchandise purchased from Mongrel Gear is the responsibility of the seller, not Mongrel Gear.
PRICE AND/OR DESCRIPTION CHANGES
All prices, pictures and descriptions on this site and all other Mongrel Gear publications are subject to change. We acknowledge that from time to time there may be errors and in the event of typographical errors on our site or in our publications, Mongrel Gear reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 7 days if you believe the prices offered are incorrect. We reserve the right to change our pricing without notice.
By completing your order you are deemed to have accepted these Terms and Conditions.